FAQs


Who is Joey & Ashley ?

Ron Ng is the founder and CEO of the company. The company started in 2013 and Ron named the company by his wife and daughter's name. 

 

Can I change the color, carat, clarity of the diamond and ring style after I have confirmed my order? 

You can contact us and lets us know the area you want to change, If no production started we might able to help. Often, diamond can not be change as it is made-to-order service, ring style and ring sizes can be change in most cases, subject to additional charges if required. Make sure what you want before order is important.

 

What kind of diamond am I getting? 

Joey & Ashley use ONLY GIA graded diamond(Gemological Institute of America Inc.). Each diamond has a lesser number on the girdle of the diamond. It has also come with a certificate matching the number and all the specification of the diamond. For more information about diamond, you can refer to http://www.gia.edu/diamond 

 

Can I give you a name and laser engraving on the ring? 

Yes, you can add additional details after you have added select diamond ring at the "Add to cart". If you have any trouble, please contact us. 

 

Where did you get the diamond from? 

We source the diamond straight from the diamond manufacture. We have partnered with some of the largest manufacturer in the world to provide trust and qualify a diamond for our customer.

 

What is the craftsmanship quality? 

We have been working with both diamond and jewelry manufacturers for 2 years who are also suppliers to the world's top jewelry brands, so we have secured the best quality. 

 

Is Engraving available on JoeyAshley.com?

Yes, engraving will be done by a laser machine uses technology to create lettering.